Returns & Exchanges
At Flo Mattress, we want you to experience your best sleep ever, which is why we offer a 100-night trial to ensure our mattress is the perfect fit for your lifestyle. If you are not completely satisfied, we provide a hassle-free return process with a full refund to your original payment method.
Initiate Your Request
Contact our dedicated support team via email or our website's live chat to start your return process within the 100-night trial period.
Schedule a Pickup
Once your request is approved, we will coordinate with our logistics partners to schedule a convenient time to collect the mattress from your home.
Inspection and Verification
Our team will perform a quick quality check upon pickup to ensure the mattress is in good condition and free from any major damage or stains.
Receive Your Refund
After the mattress is successfully collected and verified, we will process your full refund, which will appear in your account within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing